Help Center |
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Ordering
• How do I purchase on ECseller.com?
• Do you have available inventory of all listed items ?
• Where is my order?
• How do I cancel an order?
• How do I change an order?
• How do I return anorder?
• Do you offer discounts if accumulative total exceeds certain amount on your webstore?
• Looking for specific products but can't find them on our webstore?
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Shipping
• How much does shipping cost?
• How long will it take to ship?
• Who do you ship through?
• Can you ship my order using my courier account?
• Can I ship to multiple locations?
• Which countries do you ship to?
• Does the shipping cost include local tax, import duties, and customs clearance cost?
• What kind of packaging do you use to ship?
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Your Account
• How do I login to my account?
• What is my login information?
• How do I change my profile information?
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Payment Methods
• What payment methods do you accept and how to pay the orders?
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| Ordering |
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How do I purchase on ECseller.com?
For purchases please do so online via www.ECseller.com .
The following tips will help speed up your online buying process.
1. Adding Items To Cart,
2.View Cart 
If you need change the quantity,you can input new number and click "Update cart".
If you need empty the items,please click "Clear cart".
If you need buy more, you can click "Continue Shopping" ,then this page will be closed.
If you confirm your order,please click "Checkout".then goto following page.
3.Confirm shipping info and order 
When you confirmed your shipping info and orders,if you need change them,please click"Modify order",then return above page.otherwise please click"Preview".then goto this page.
4.Checkout 
When you confirmed your shipping info and orders,if you need change them,please click"Modify order",then return above page.otherwise please click"Checkout".then goto confirmed page.
5.Finished 
Please don't forget finish your payment! |
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Do you have available inventory of all listed items on your webstore?
Most products displayed on ECseller.com are available for purchase,we suggest you choose the item reference our stock list. In some cases, however, inventory may be limited. If you do not see a previously-listed item in our store, please
contact customer service to find out when the item will become available or to place an advance order with us.
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Where is my
order?
Please click
here and login.Once you are logged into your account, you can select "Order" on the left side of the page to track your order, |
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How do I cancel an
order?
To cancel an order you need to contact customer
service or fill out our contact
form and write" Please stop my order! I want to cancel". Note: We recommend doing
this as soon as possible so your order is not processed and shipped.
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How do I change an
order?
To change an item in your order you need to
contact customer
service and write " Please stop my order! I want to change, add
or remove an item in my order ". Note: We recommend doing this as soon as possible so your
order is not processed and shipped. |
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How do I return an
order?
We offer quality guarantee on all my goods,If item arrives damaged or defective, simply return it within 7 days and we will give you full refund,Please contact customer
service before you return it. |
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Do you offer discounts if accumulative total exceeds certain amount on your webstore?
Yes i can supply offer discounts.for more information please
contact customer service |
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Looking for specific products but can't find them on our webstore?
We take customer's feedback seriously. Tell us what products you are interested in but can't find on our webstore and we will feedback your suggestions to our merchandizing team to source for the products.fill out specific inquiry
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| Shipping |
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How much does shipping cost?
Your shipping fee depends on your method of shipping.
• Shipping by EMS must be add $US19.00/Order
• Shipping by DHL must be add $US29.00/Order |
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| How long will it take to ship?
The goods will be shipped within 3 business days after the payment has cleared.
Shipping by EMS,Please allow 8-14 business days for delivery.Express tracking number will be provided ,Package tracking site:http://www.ems.com.cn
Shipping by DHL,Please allow 5-8 business days for delivery.Express tracking number will be provided ,Package tracking site:http://www.DHL.com
There are some rare instances where shipments will be held at Customs and this may prolong the delivery time. Please note that this is beyond our control. |
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Who do you ship through?
We ship using a variety of different carriers. We do this to
utilize the most efficient and economical method of transport for your
goods. Currently we use EMS. need other carriers,please
contact customer service |
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Can I ship to multiple locations?
If you wish to ship to more than one location, you will need
to place an order for each individual shipping address. It is not possible
at this time to input more than one shipping address per order. |
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Which countries do you ship to?
We ship to most countries. If for whatever reason we cannot ship to your location, our Customer Service representative will contact you.
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Why do special items take longer to ship?
The shipping cost does not cover any local taxes, import duties, or customs clearance costs levied by your government. The buyer is responsible for these import-related costs. Please check with your local customs office for more information. The following links contain customs information for selected countries:
• USA
• UK
• Australia |
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What kind of packaging do you use
to ship?
The type of packaging used to ship varies due to the
needs for each specific item. When shipped from our warehouse we assure
you we take the most careful approach to make sure your items arrive
undamaged. |
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| Your Account
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How do I login to my
account?
If you wish to login into your account, click on "Member Area " at the very top menu of our site. Enter your email address and
your password you created when you made your first order. If you
experience difficulty and need assistance, click
here. |
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What is my login
information?
If you have forgotten your password click
here and input your email address under the forgot password
text box. Your password will be sent to you via email. If you still cannot
access your account click
here to contact customer service. |
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How do I change my profile
information?
Once you are logged into your account, you can
select from several options on the menu on the left side of the page. From
"Information", you can change your registered information. From "Password",you can change your Password.
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| Payment Methods |
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What payment methods do you accept?
Payment methods available in ECseller.com include:
Credit Card
Credit card to Western Union  + 
Western Union 
How to pay the orders?
when you checkout the order,you can find this page
also you can find this page on your order page.
click your Order No,then goto this page
Notice: on the order page,you can find the button "Pay with your credit card now " ,please click the button,then goto credit card site finish the payment,when payment finishied,it will return to our site and show you the payment result.
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Shopping Cart
